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A lot of employment requires online application. One man was very frustrated to fill out an online form for a shipping/receiving position, similar to a job that he had for years. The customer was frustrated with technology, and initially hard to work with. We were able to fill out the form, and I took the time to call to verify they got it. I learned from that experience that a lot of these skills people perceive everyone has, is not true. And job information/tech services is a huge role for libraries that takes time compared to some traditional reference questions. It’s more emphasis on instruction instead of providing answers.